Had I read through my email that morning, I would have known that practice was cancelled at the last minute. I mean, it’s just email right? Wrong! I neglected to check my email one morning and my youngest son had to stand alone on the soccer field for an hour and a half before his irresponsible father could come pick him up after work. With so many people around the globe logging in on a daily basis to retrieve their email, don’t you think just a few of them are going to forget their account password and end up unable to check their email? Office 365 and OWA provide a tremendous service to the world today – being utilized by private citizens, schools, colleges, businesses and organizations alike. No, today we will simply be discussing Office 365 Password Reset issues, and how Self-Service Password Reset is painfully lacking in either of those fancy Microsoft inventions. The decision to have this service on or off premises has a lot to do with the size of a company, the size of the IT staff and of course the budget, but I digress. This article is not about whether to go cloud or local for your email support, nor is it a discussion on whether to choose Office 365 or OWA. As you may or may not know, Office 365 is a cloud-hosted application suite provided by Microsoft, while OWA is installed and maintained on-site by local IT professionals. Office 365 and Outlook Web App (OWA) provide email services to multitudes of end-users every day. Just like with anything that requires a password, Office 365 password reset is a common issue for a wide range of industries.
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